Table 5 Patient satisfaction in the clinical pathway “operable breast cancer” (systematically scored prospectively on 60 consecutive patients in the beginning of the year between 2003 and 2010)
Satisfaction indicator | Year | ||||||||
|---|---|---|---|---|---|---|---|---|---|
How satisfied were you about: | Significance level ( P value) | ||||||||
2003 | 2004 | 2005 | 2006 | 2008 | 2009 | 2010 | 2003-2009 | 2009-2010 | |
Information on how to prepare your stay in the hospital | |||||||||
79 | 72 | 77 | 98 | 98 | 100 | 85 | 0.001 | 0.01 | |
Information on the course of your stay (moment of admission until discharge) | |||||||||
85 | 85 | 87 | 93 | 97 | 98 | 92 | 0.05 | NS | |
Information on how to prepare for a test or a treatment | |||||||||
85 | 87 | 90 | 98 | 98 | 100 | 96 | 0.01 | NS | |
Explanation of the provided care before and during it was carried out | |||||||||
91 | 92 | 90 | 95 | 98 | 100 | 93 | NS | NS | |
Information on your disease | |||||||||
87 | 90 | 98 | 98 | 97 | 98 | 98 | NS | NS | |
Information which you received concerning the possible assistance after your discharge | |||||||||
77 | 90 | 97 | 95 | 98 | 95 | 98 | 0.007 | NS | |
Uniformity of information you received from care providers | |||||||||
75 | 87 | 93 | 95 | 90 | 100 | 97 | >0.001 | NS | |
Smooth completion of your admission to the hospital | |||||||||
92 | 95 | 96 | 98 | 98 | 95 | 95 | NS | NS | |
Consecution of investigative tests, interventions and general organization of care | |||||||||
92 | 92 | 93 | 98 | 100 | 100 | 92 | 0.05 | NS | |
Waiting times during your hospital stay | |||||||||
75 | 100 | 97 | 85 | 90 | 97 | 82 | 0.002 | NS | |
Complying of doctors and nurses with appointment during your stay | |||||||||
90 | 90 | 93 | 93 | 95 | 100 | 88 | 0.03 | 0.03 | |
Hospital staff caring about a person, in a sense that you were not just a part of their job | |||||||||
70 | 95 | 97 | 97 | 100 | 100 | 98 | >0.001 | NS | |
Preparation you received to care for yourself after the moment of discharge | |||||||||
80 | 90 | 97 | 100 | 92 | 100 | 97 | >0.001 | NS | |
Degree in which you felt ready to leave the hospital at the moment of discharge | |||||||||
90 | 95 | 97 | 97 | 100 | 100 | 97 | 0.03 | NS | |
Kindness of the care providers | |||||||||
90 | 97 | 100 | 100 | 100 | 98 | 98 | NS | NS | |
Similarity of implementation of returning care | |||||||||
88 | 90 | 95 | 97 | 98 | 98 | 100 | NS | NS | |
Teamwork among doctors, nurses, physiotherapists and other hospital staff | |||||||||
95 | 97 | 98 | 100 | 98 | 100 | 100 | NS | NS | |
Guarantees of your privacy and dignity during your stay | |||||||||
90 | 92 | 97 | 97 | 100 | 100 | 100 | 0.03 | NS | |
Initiative to keep your family well informed on your conditions | |||||||||
66 | 92 | 92 | 98 | 100 | 100 | 100 | >0.001 | NS | |